Contact Us

Write to the editorial team when something here has gone stale — a gate that changed its price, a cenote that closed, a road that no longer runs. For bookings, refunds, time-slot changes and meeting-point questions, contact the platform or operator named on your confirmation email; we hold no reservations and cannot act on them. For official information about the archaeological zones write to INAH, for the national park and the biosphere reserve to CONANP, and for the town itself to the Dirección General de Turismo of the Ayuntamiento de Tulum. Otherwise, head back to things to do in Tulum or the Tulum city guide homepage.